Shipping policy

Welcome to PetBestie! We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Processing Time

  • All orders are processed within 1–3 business days after payment is received.
  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 5–12 business days
  • Australia & New Zealand: 7–15 business days
  • Europe: 7–15 business days
  • Rest of the World: 10–20 business days

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • We may offer free shipping promotions on qualifying orders from time to time.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email containing your tracking information.
  • Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
  • These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing an order.

PetBestie is not responsible for:

  • Delays caused by incorrect or incomplete addresses.
  • Orders delivered to the wrong address provided by the customer.
  • Additional shipping charges incurred due to address corrections.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us at support@petbestie-shop.com within 7 days of delivery. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@petbestie-shop.com

Thank you for shopping with PetBestie!